Leslie Ottavi5 minKeeping an eye on the people in an AI-infused worldThe advent of generative AI has dramatically reshaped customer experience (CX) and revolutionized how companies interact with their...
Kelly Clarke3 minChange management for project managers: how to ensure better outcomesThere is no magic wand moment in enterprise project management. This is okay; we don’t live in a campy 80s/90s teen comedy movie. (On...
Leslie Ottavi3 minWhy CX leaders should integrate change management into all they doWhen changes are introduced in an organization, the customer experience (CX) often changes, as well. But CX can be challenging to address...
Leslie Ottavi4 minIt’s time to take an enterprise approach to changeMost of us want to make a difference and have a positive impact. It’s why we do the work we do. But so much change is happening at an...
Leslie Ottavi5 minWhy and how to add change management to your project management approachAs a project manager, you have probably seen first-hand the challenges in getting people in your organization to adopt new systems,...
Leslie Ottavi3 minHow Autodesk uses automation to drive change agilityWe all know that change management should be baked into transformation initiatives from the conception phase onwards for maximum success,...
Leslie Ottavi5 min13 ways technology enables people-first change orchestrationIncorporating data analytics, and automation to the change model has been among the most disruptive evolutions to the practice of...