Leslie Ottavi5 minKeeping an eye on the people in an AI-infused worldThe advent of generative AI has dramatically reshaped customer experience (CX) and revolutionized how companies interact with their...
Leslie Ottavi3 minWhy CX leaders should integrate change management into all they doWhen changes are introduced in an organization, the customer experience (CX) often changes, as well. But CX can be challenging to address...
